The COVID-19 pandemic in Singapore has presented a global health crisis that compels us as a public healthcare institution to band together and do our part to fight the virus as one SNEC-SERI.
In this unprecedented and challenging time, we want you to know that we have taken intentional steps to ensure we maintain a high level of vigilance and social responsibility as Singapore stands together to overcome this crisis.
We’re monitoring the situation closely.
At SNEC and SERI, the health and wellbeing of patients remains our top priority. We continue to monitor the public health situation closely and adhere strictly to all advice by our government and global health authorities.
We’ve heightened our precautionary measures to ensure everyone’s safety.
To protect our patients and staff, we have made some necessary changes to how we are operating to ensure we are providing critical services to our communities during this period of COVID-19.
From 12 May 2020, SafeEntry has been deployed to log the check-in and out of patients, visitors and staff. SafeEntry is a national digital system that logs the names, NRIC/FINs and mobile numbers of individuals to record entries and exits. It helps to reduce the time needed to identify close contacts of COVID-19 cases, which is critical in mitigating new waves of infection.
We have implemented safe distancing measures across SNEC and SERI at the key areas: screening stations, lifts, seating areas, shuttle bus waiting area, taxi stand/pick up points and more.
As we stepped up our measures, we have recently installed a custom-made protective shield on our slit lamps across all our clinics. The shield is designed to protect our eye care professionals and patients from respiratory droplets and other secretions during the eye exam. We urge that when you visit our clinic for your appointment, please practise safe distancing and maintain good personal hygiene. If you are unwell, please contact our call centre to
reschedule your appointment and seek medical attention instead.
We hope you understand that these temporary measures are necessary to help safeguard the health and safety of everyone.
We’re joining in Singapore’s fight against COVID-19.
Urgent eye care services will continue to be available at our
SNEC Acute Care Clinic during this period.
We’re offering free medication delivery to keep you safe at home.
To minimise the risk of community transmission, crowd control and safe distancing queues are in place within our pharmacy. As such, waiting time is expected to be longer than usual, especially with the gradual resumption of services.
We would like to encourage our patients to opt for free medication delivery service* so that their time in the centre is reduced. Drop off your original prescription at the SNEC Pharmacy, and our home delivery team will be in touch with you.
*Free home delivery is available until further notice. Terms and conditions apply.
We’re in this together.
COVID-19 will be a long fight in Singapore, and globally. We want to assure you that SNEC and SERI will continue to do our utmost to keep patients, staff and our communities safe. We are confident that as we continue to be vigilant and responsible, it will be yet another defining moment in Singapore’s history that showcases the nation’s unity in strength.
We appeal to everyone to continue to play your part in containing the spread of the virus by staying at home, be socially responsible and by practicing good personal hygiene. It is imperative to remain calm and vigilant, look out for health advisories and news from reliable sources, and comply with control measures. Get the latest updates and important information on COVID-19 by signing up for the Gov.sg WhatsApp channel (www.go.gov.sg/whatsapp), or at the Ministry of Health website (www.moh.gov.sg).
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