You Order, We Deliver.
Stay safe, stay home.
Let us deliver your medications to your doorstep, free of charge!
Your safety is our number one priority.
During the COVID-19 pandemic, our commitment to providing patients a safe environment to receive care is stronger than ever.
As part of our safe distancing measures, we are now offering
free medication delivery service.
How To Order
Step 1 - Check your eligibility
A valid and original SNEC prescription with Pharmacy
Delivery address must be in mainland Singapore or Sentosa (excludes offshore islands and secured areas)
Both refrigerated and non-refrigerated medications can be delivered
Have enough medications for at least 2 weeks or till your planned delivery date
Step 2 -
Place your order
The original SNEC prescription can be submitted to Pharmacy by your doctor/nurse or yourself.
Step 3 - Receive confirmation
Our pharmacy staff will call you within 1 to 2 working days to arrange your preferred delivery date and time slot.
Step 4 - Receive your medications
Your medications will be delivered to your doorstep within 3 to 5 working days of your order confirmation. Pleaseensure that there is someone to receive the delivery.
Step 5 - Pay your bill
Your bill (which includes charges for medications, consultation, and any tests ordered during consultation)will be placed inside the parcel of medications.
Please make payment via AXS station/e-Station/m-Station, DBS iBanking, Health Buddy Mobile Pay, Mail Order, or cheque issued to Singapore National Eye Centre.
How long do I have to wait to receive my medications after placing my order?It will take approximately 1 to 2 working days for the Pharmacy to contact you after receiving your prescription, and an additional 3 to 5 working days for you to receive your medications after your order confirmation with Pharmacy.
I missed the delivery of my medications. Will my medications be delivered again?If you missed the pre-scheduled delivery, you will be contacted for a re-delivery to be scheduled. A charge of S$8 (mainland Singapore) or S$15 (Sentosa) will apply for each re-delivery.
Can I amend/cancel my order after it has been submitted, or change my delivery date and/or time after confirmation?Any amendment or cancellation request will be subject to availability, depending on the stage of the medication delivery process. If you need to amend your order, please call our pharmacy staff.
Can I use this medication delivery service to refill a previously submitted prescription?Yes, you can order your prescription refill via the online request form (scan the QR code or visit www.snec.com.sg/mds-form). Do place your order at least 2 weeks before your medications are due to run out.
Can I pay the bill directly to the delivery person?Please do not pay the delivery person, as he is not SNEC staff. The courier company is engaged for delivery services only. You can pay your bill via AXS station/e-Station/m-Station, DBS iBanking, Health Buddy Mobile Pay, Mail Order, or cheque issued to Singapore National Eye Centre.
Can I use Flexi-MediSave to pay for my medications?Patients aged above 60 years old are eligible to use Flexi-Medisave ($200 per year) to pay for their medications, subject to CPF Board’s approval. The final bill will be mailed to you within a month. If you are using Flexi-Medisave to pay, please inform our pharmacy staff when ordering your medication delivery.
SIGN UP NOW!
For enquiries, please contact:
Tel: 6322 9348 / 6322 8315 (Monday to Friday, 9am-5pm, excluding Public Holidays)Email:
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