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As we enter Phase 3 of re-opening, do continue to take the necessary precautions and measures to
prevent community transmission of COVID-19. Check out our COVID-19 microsite for regular updates and links
to MOH and WHO’s interactive dashboards.


The COVID-19 pandemic in Singapore has presented a global health crisis that compels us as a public healthcare institution to band together and do our utmost to fight the virus as One SNEC-SERI.

In this unprecedented and challenging times, we want to assure you that we have taken all the necessary precautions, and will continue to maintain a high level of vigilance and social responsibility to keep our staff and patients safe.

We’re monitoring the situation closely
At SNEC and SERI, the health and wellbeing of staff, patients and visitors remain our utmost priority. To ensure everyone’s safety, we are monitoring the situation closely, and strictly adhering to the latest guidelines by the Ministry of Health and other agencies.
We’ve heightened our precautionary measures to ensure everyone’s safety
Singapore has moved into Phase 3 of re-opening on 28 December 2020. We have implemented the following measures to provide a safe environment for patients and visitors.

  • Use your TraceTogether app or token, or scan your identification card for SafeEntry check-in

  • One accompanying person for each patient

  • Register and declare your health and travel history as part of contact tracing

  • Wear your mask at all times and observe good personal hygiene

  • Keep a distance of at least 1 metre between persons at all times

  • Sit only at designated areas. Do not eat or drink at the clinic areas

  • Avoid talking to other patients

  • Wash or sanitise your hands after touching common surfaces such as grab poles and lift buttons

Practise these new habits as we move together, towards a new normal.

28 December 2020, 11am



As part of our heightened surveillance and to reduce the risk of infection at SNEC and SERI, we have put in place these safe management measures:

  • More frequent cleaning and disinfecting at common and high-touch areas
  • Staff record and monitor their temperature twice daily
  • Staff are masked and in appropriate PPE (personal protective equipment) at all times
  • Staff observe strict safe distancing measures
  • Staff adhere to proper hand hygiene practices
  • Protective shields are installed on slit-lamps and other equipment across all SNEC clinics
  • Clinical protocols are revised to minimise patients' waiting time at clinics, without compromising quality of care
  • Free medication delivery to cut waiting time at the Pharmacy

25 June 2020, 4pm


  • To comply with safe distancing rules, patients will only be admitted 15 minutes before registration time.

  • Only one (1) accompanying person is allowed per patient.

  • Anyone entering the SNEC premises must complete a Declaration Form available at the entrance of SNEC or online at You are also required to scan your personal identification card, or use your TraceTogether app or token for SafeEntry check-in. Unwell patients and accompanying persons will not be allowed in.

  • Sign up for free Medication Delivery Service at to have your medications delivered to your doorstep. 

28 December 2020, 11am


Free Medication Delivery Service

You order, we deliver.

To minimise the risk of community transmission, crowd control and safe distancing queues are in place within our pharmacy. As such, waiting time is expected to be longer than usual, especially with the gradual resumption of services.

We would like to encourage our patients to opt for free medication delivery service so that their time in the centre is reduced. Drop off your original prescription at the SNEC Pharmacy, and our home delivery team will be in touch with you.

You can also request for this free service online via:

25 June 2020, 7pm

CHANGE APPOINTMENTS                     

During this period of COVID-19, if you wish to change your appointment, please visit:

2 July 2020, 11am


For patients in wheelchairs or with special needs, please seek assistance at SNEC Staff Car Park.

Patients and visitors going to:

  • SNEC, Diabetes & Metabolism Centre (DMC), National Heart Centre Singapore (NHCS), National Cancer Centre Singapore (NCCS)
    – please park your vehicles at NHCS Car Park

  • SGH Blocks 1 to 7 – please park at the SingHealth Tower Car Park (use the link bridge on Level 3 of SingHealth Tower to connect to Block 3 of SGH)

Public parking is available at NHCS and SingHealth Tower. Please use Jalan Bukit Merah and enter via Hospital Boulevard or Hospital Drive.

Parking is also available at other locations in the SGH Campus. Click here for more public car park locations and parking charges.

6 October 2020, 3pm


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