To reduce dwelling time in the centre, SNEC now offers free medication delivery service.
The safety of patients is
SERI’s top priority. During the COVID-19 pandemic, we have spared no effort to strengthen capacity to provide patients with a safe environment to continue receiving care.
medication delivery service, patients can now have their medications conveniently sent to their doorstep withoutincurring delivery charges. This also means that patients can leave the clinic directly after consultation, reducingthe waiting time spent at the
Pharmacy and the risk of virus transmission.
STEPS TO ORDERING
A valid and original SNEC prescription with the Pharmacy
Delivery address in mainland Singapore or Sentosa (excluding offshore islands and secured areas)
Both refrigerated and non-refrigerated medications can be delivered
Have enough medications for at least 2 weeks or till your planned delivery date
Your doctor, a nurse, or you can submit the original SNEC prescription to the Pharmacy.
The Pharmacy staff will call you within one to two working days to arrange your preferred delivery date and time slot. Delivery time slots are 10am to 2pm, 2pm to 6pm, and 6pm to 10pm from Mondays to Fridays. Delivery is unavailable on Saturdays, Sundays, Public Holidays, and eve of Public Holidays.
Your medications will be delivered to your doorstep within three to five working days after order confirmation. Please ensure that there is someone to receive the delivery.
Pay the bill
Your bill includes charges for medications, consultation, and any tests ordered by the doctor. It will be placed inside the parcel. You can make payment via AXS Station/e-Station/m-Station, DBS iBanking, Health Buddy Mobile Pay, Mail Order, or cheque issued to Singapore National Eye Centre.
Can I use the medication delivery service to refill a previously submitted prescription?
Yes, you can order your prescription refill via the online request form on SNEC website (www.snec.com.sg/patient-care/e-services/home-delivery-for-medication) or scan the QR code below.
I missed the delivery. Will my medications be delivered again?
If you missed the delivery, you will be contacted to schedule a redelivery. A charge of S$8 (mainland Singapore)or S$15 (Sentosa) will apply.
Can I amend or cancel my order after it has been submitted? Can I change my delivery date and/or time?Any amendment or cancellation request is subject to availability, depending on the stage of the delivery process. If you need to amend your order, please call the Pharmacy or use the online request form.
Can I pay the bill directly to the delivery person?
No, the courier company is engage for delivery services only. For payment methods, please refer to the “Steps toordering” section on this page.
Can I use Flexi-MediSave to pay for my medications?
Patients aged above 60 years old are eligible to use Flexi-MediSave (S$200 per year) to pay for their medications, subject to CPF Board’s approval. The final bill will be mailed to you within a month. If you are using Flexi-MediSave to pay, please inform the Pharmacy staff when ordering your medication delivery.
For further enquiries, please contact:
Tel: 6322 9348 / 6322 8315 (Monday–Friday, 9am–5pm, excluding Public Holidays)
Email: courier.service@ snec.com.sg
www.snec.com.sg/mds orscan the QR code
to find out more.
here to check out other articles in SINGVISION Issue 1/2021.
Subscribe to our mailing list to get the updates to your email inbox...