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Medication Delivery Service

You Order, We Deliver.

Order and have your medications conveniently delivered to your doorstep!

Stay safe, stay home.

Let us deliver your medications to your doorstep, free of charge!

Your safety is our number one priority.

During the COVID-19 pandemic, our commitment to providing patients a safe environment to receive care is stronger than ever.

As part of our safe distancing measures, we are now offering free medication delivery service.

        

How To Order

Step 1 - Check your eligibility

  • A valid and original SNEC prescription with Pharmacy

  • Delivery address must be in mainland Singapore or Sentosa (excludes offshore islands and secured areas)

  • Both refrigerated and non-refrigerated medications can be delivered

  • Have enough medications for at least 2 weeks or till your planned delivery date


Step 2 - Place your order 

The original SNEC prescription can be submitted to Pharmacy by your doctor/nurse or yourself.


Step 3 - Receive confirmation    

Our pharmacy staff will call you within 1 to 2 working days to arrange your preferred delivery date and time slot.

Delivery Time Slots​ ​
​Monday to Friday
  • ​10am to 2pm
  • 2pm to 6pm
  • 6pm to 10pm
* No delivery on Saturdays, Sundays, Public Holidays, and eve of Public Holidays​ ​



Step 4 - Receive your medications

Your medications will be delivered to your doorstep within 3 to 5 working days of your order confirmation. Please
ensure that there is someone to receive the delivery.


Step 5 - Pay your bill

  • Your bill (which includes charges for medications, consultation, and any tests ordered during consultation)
    will be placed inside the parcel of medications.

  • Please make payment via AXS station/e-Station/m-Station, DBS iBanking, Health Buddy Mobile Pay, Mail Order, or cheque issued to Singapore National Eye Centre.


Frequently Asked Questions

How long do I have to wait to receive my medications after placing my order?
It will take approximately 1 to 2 working days for the Pharmacy to contact you after receiving your prescription, and an additional 3 to 5 working days for you to receive your medications after your order confirmation with Pharmacy.


I missed the delivery of my medications. Will my medications be delivered again?
If you missed the pre-scheduled delivery, you will be contacted for a re-delivery to be scheduled. A charge of S$8 (mainland Singapore) or S$15 (Sentosa) will apply for each re-delivery.


Can I amend/cancel my order after it has been submitted, or change my delivery date and/or time after confirmation?
Any amendment or cancellation request will be subject to availability, depending on the stage of the medication delivery process. If you need to amend your order, please call our pharmacy staff or use the online request form (scan the QR code below).


Can I use this medication delivery service to refill a previously submitted prescription?
Yes, you can order your prescription refill via the online request form (scan the QR code or visit www.snec.com.sg/mds-form). Do place your order at least 2 weeks before your medications are due to run out.


Can I pay the bill directly to the delivery person?
Please do not pay the delivery person, as he is not SNEC staff. The courier company is engaged for delivery services only. You can pay your bill via AXS station/e-Station/m-Station, DBS iBanking, Health Buddy Mobile Pay, Mail Order, or cheque issued to Singapore National Eye Centre.


Can I use Flexi-MediSave to pay for my medications?
Patients aged above 60 years old are eligible to use Flexi-Medisave ($200 per year) to pay for their medications, subject to CPF Board’s approval. The final bill will be mailed to you within a month. If you are using Flexi-Medisave to pay, please inform our pharmacy staff when ordering your medication delivery.


SIGN UP NOW!

www.snec.com.sg/mds-form


For enquiries, please contact:

Tel: 6322 9348 / 6322 8315 (Monday to Friday, 9am-5pm, excluding Public Holidays)
Email: courier.service@snec.com.sg