Mobile Pay FAQs

Q1. What bills can I pay using Payments?

Q2. I have paid for my bills using Payments and need the invoice for insurance claims etc. Where can I get it?

Q3. Can I view my detailed billing using Payments?

Q4. I want to pay for my hospital visit today. Why can’t I make payment immediately? Why can’t I see my bill in Payments?

Q5. Are there any administrative or transaction fees?

Q6. What are the payment modes available?

Q7. Can I use Payments when I am abroad?

Q8. How can I make payment on behalf of another person who does not have SingPass?

Q9. What is the currency for payment?

Q10. What is the minimum payment amount?

Q11. Is there a limit on the amount that can be paid?

Q12. Can I make a partial payment?

Q13. How long will it take for a payment to be reflected?

Q14. Will a receipt be mailed to me for my online payment using Payment?

Q15. What should I do if my card is declined?

Q16. How will the payment transaction be reflected on my credit card statement?

Q17. What if I accidentally overpay?

Q18. Is my data secured?

Q19. Will my card information be stored?

Q20. I have other queries on Payment / billing matters. Who can I contact?

Q21. What is the minimum software requirement for accessing Payments?

Q22. I have paid my bill via https://internet-banking.dbs.com.sg or AXS machine. But I did not receive my email receipt from SingHealth. What should I do?

Q23. Why do I see "Singapore Health Services" on my bank statement instead of the institution(s) which I made payment to?

Q24. Why is there a change in bill presentment format?

Q25. I notice that bills from different healthcare institutions offer different payment options. Why is that so?

Q26. Why is the bill now printed entirely in black and white and not in colour?

Q27. Who may I contact for bill queries?

Q28. How do I view or pay my SingHealth institutions’ bills?

FAQs for Mobile Pay

Q1. What bills can I pay using Payments?

Q2. I have paid for my bills using Payments and need the invoice for insurance claims etc. Where can I get it?

Q3. Can I view my detailed billing using Payments?

Q4. I want to pay for my hospital visit today. Why can’t I make payment immediately? Why can’t I see my bill in Payments?

Q5. Are there any administrative or transaction fees?

Q6. What are the payment modes available?

Q7. Can I use Payments when I am abroad?

Q8. How can I make payment on behalf of another person who does not have SingPass?

Q9. What is the currency for payment?

Q10. What is the minimum payment amount?

Q11. Is there a limit on the amount that can be paid?

Q12. Can I make a partial payment?

Q13. How long will it take for a payment to be reflected?

Q14. Will a receipt be mailed to me for my online payment using Payment?

Q15. What should I do if my card is declined?

Q16. How will the payment transaction be reflected on my credit card statement?

Q17. What if I accidentally overpay?

Q18. Is my data secured?

Q19. Will my card information be stored?

Q20. I have other queries on Payment / billing matters. Who can I contact?

Q21. What is the minimum software requirement for accessing Payments?

Q22. I have paid my bill via https://internet-banking.dbs.com.sg or AXS machine. But I did not receive my email receipt from SingHealth. What should I do?

Q23. Why do I see "Singapore Health Services" on my bank statement instead of the institution(s) which I made payment to?

Q24. Why is there a change in bill presentment format?

Q25. I notice that bills from different healthcare institutions offer different payment options. Why is that so?

Q26. Why is the bill now printed entirely in black and white and not in colour?

Q27. Who may I contact for bill queries?

Q28. How do I view or pay my SingHealth institutions’ bills?