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Singapore National Eye Centre Patient Services Health Buddy FAQs FAQs for Health Buddy Notifications

Health Buddy Notifications - FAQs

Synonym(s):
General

Q1. What does switch from SMS to Notifications mean?

Q2. Why should I switch from SMS to Push Notifications?

Q3. Yes, I would like to switch from SMS to Personal Notifications**! How can I do that? (Applicable for iOS and Android users only)

Q4. Will I still receive SMS after I activate Notifications on Health Buddy?

Q5. Can I switch back to SMS or turn off Personalised Notifications?

Q6. Do I have to login to view my messages on Health Buddy?

Q7. After I have activated push notifications, will all my SingHealth SMS messages be sent as push notifications instead?

Caregivers & Dependants

Q8. I am the caregiver of a patient. Can both me and my dependant receive the same notification via Health Buddy?

Q9. Can multiple caregivers receive the same notification meant for one patient?

Q10. I am a caregiver. How do I ‘activate’ the link so that I can receive notifications for my dependant?

Q11. How can I remove a caregiver and stop them from receiving push notification?

Q12. I do not see my caregiver / dependant in my notification settings. What do I do?

Q13. I am a caregiver. I would like to remove dependants (names) from my “Notifications Preference” > “My Dependants” tab as I am no longer their caregiver. What should I do?

Q14. As a caregiver, what happens when I activate Health Buddy app notifications for my dependants?

Q15. I received an error message that my device has been registered to another NRIC but I can’t remember which one. HELP!

Q16. I registered to receive Push notification but can only view it on one of my device.

Q17. If I switch to / activate notifications for Health Buddy app, does it automatically turn on notifications for Health Buddy in my phone settings too?

Categorisation of Notifications

Q18. Can I categorise / organize all my notifications?

Device name

Q19. The device name shown in “Notifications Preference” is not sync-ed/same as my phone name after I renamed my phone name. How can I rectify this?

Q20. If I have turned off notifications for Health Buddy under my phone’s settings, will I still receive messages from SingHealth in my Health Buddy’s inbox?

Huawei phone users

Q21. I use a Huawei device / mobile phone. Can I switch to receive push notifications on Health buddy app on Huawei device?

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