FAQs for Appointments

​The Appointment e-service allows patients of the SingHealth* cluster to view, reschedule and cancel selected Specialist Outpatient Clinic (SOC) appointments. For your clinical safety, some exclusions will apply.

*Only applicable to SGH, CGH, SKH, KKH, NCCS, NDCS, NHCS, SNEC and SHP.

To book same-day appointments at any SingHealth Polyclinic, please use the self-registration kiosks available on-site at your preferred location.

​Please email hbsupport@singhealth.com.sg with a screenshot of the error for us to check on the issue.

In the meantime, contact the respective institution's Appointment Hotline to make/change your appointment – details can be found at

https://www.singhealth.com.sg/patient-care/patient-visitor-info/appointments

• Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
• Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
• Always bring along any necessary documents as previously instructed e.g. x-ray forms.

Currently, you may only use the Appointment e-service to view, reschedule and cancel existing appointments. To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days. This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.

Yes, you can.

• If your child is below 15 years old, please bring a copy of your child’s birth certificate to our clinic registration counters, and they will be able to do the linking. Your child need not be present.
  
• If your child is above 15 years old, both you and your child will need to be present at any of our polyclinics or outpatient clinics (i.e. hospital clinics and specialty centre clinics). Please bring along both original NRICs, to our clinic registration counter. Our counter staff will be able to verify and authorise the access.

No, your child will not be able to view your details.

Please write to hbsupport@singhealth.com.sg providing the following information.

1. Screenshot of the error
2. Name and NRIC number of patient (who encountered the error)
3. Name of wrong child

Yes, you can.

To do so, both the caregiver and the patient will need to go down to any SingHealth hospital/polyclinic with your original NRICs. At the clinic, please approach our Clinic Registration Counter staff to verify and authorise the access.

Verification / authorisation is not available online.

SingPass has advised that only one mobile number can be tied to one SingPass account. To reset the mobile number authentication, the user needs to go to the nearest SingPass counter (e.g. Community Centre) to reset the OTP service.

If you have further queries relating to SingPass, please contact:

Tel: ​6335 3533
Email: support@singpass.gov.sg

Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg. Alternatively, you may use our Online Request Form to submit an appointment request, and we will contact you via email.

If you have further queries relating to SingPass, please contact:

Tel: 6335 3533
Email: support@singpass.gov.sg

If you have further queries relating to your medical appointments, please contact:

If you have feedback on the appointments e-service, please email hbsupport@singhealth.com.sg