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Appointments

You now have 3 convenient ways to view or change an existing appointment, or to request an appointment to see your doctor.

1. Manage Your Appointments On-line

View, Change or Cancel Your Existing Appointment

Current patients of SNEC or other SingHealth institutions may change or cancel their existing appointments directly with our online system.

This service is for all SNEC Specialist Outpatients Clinics (SOC) appointments, except for:

Patient’s with multiple eye sub-specialty appointments / tests / treatments such as:

  • Botox

  • Dressing

  • Complex cases such as OOKP (Osteo-Odonto Keratoprosthesis)

  • Neuro-ophthalmology

  • Glaucoma

* For patients with the abovementioned conditions, please send us an email at appointments@snec.com.sg. Our staff from the Appointments department will contact you.

Terms and conditions for online appointments:

  • Strictly for non-emergency and non-urgent cases. For medical emergency, please proceed to SGH A&E or call 995

  • Subject to availability of slots

  • Booking valid only when you receive an acknowledgement that your appointment has been changed

  • You have sufficient supply of medicine till your next appointment date. If you do not, please send us an email at appointments@snec.com.sg to request for top-up.

 

Request a New Appointment

Request a new appointment by filling in our on-line form. We will contact you in one working day to confirm your appointment.
 
For urgent and emergency cases, please call 995 or go to an emergency room.
 

2. Manage Your Appointments From Our App

Health Buddy App

 
Health Buddy app lets you access essential healthcare-related services and information in one app. The app also provides a database of conditions and treatments and health tips to help you better manage your health and well-being.

3. Call Us For an Appointment

You can make, change or cancel your medical appointment by calling us.
Appointments
Tel: (65) 6227 7266
Tel: (65) 6100 9393 (from overseas)
Email: appointments@snec.com.sg
Operating Hours:
Mondays – Fridays: 8.30am – 5.30pm
Closed on Saturdays, Sundays, and Public Holidays

 

Refer a Patient (For GPs)
Tel: (65) 6322 9399

Operating Hours:
Mondays – Fridays: 8.30am – 5.30pm
Saturdays: 8.30am – 12.30pm  

4. Introducing the Enhanced Appointment Scheduling System

Singapore National Eye Centre (SNEC) has implemented Appointment System Optimiser (ASO) to enhance the scheduling of your follow-up appointments. The implementation of ASO aims to improve your waiting times at the clinics and, towards providing better patient experience.

With the implementation of ASO, when will I be notified of my appointment details?

  • If your next appointment is in less than 2 weeks
    ASO will schedule and SMS your appointment details within 3 working days to your locally registered mobile number in our system
  • If your next appointment is in 2 to 4 weeks
    The system will schedule and SMS your appointment details 2 weeks in advance before your next appointment to your locally registered mobile number in our system
  • If your next appointment(s) is more than 1 month later
    The system will schedule and SMS your appointment details 1 month in advance before your next appointment to your locally registered mobile number in our system.

For Patients with No Locally Registered Phone Number
Please approach our counter staff at the clinics.

Check All Your Health Appointments in One App
You may refer to your Health Buddy App once your follow-up appointment has been scheduled.

How do I re-schedule my appointments?
You may re-schedule your appointments through: - Health Buddy App, or - call SNEC Appointment Line during office hours at (65) 6227 7266, or - send us an email at appointments@snec.com.sg

Eye Conditions Requiring Urgent Attention
For urgent eye care after office hours, Sundays and public holidays, please visit your nearest hospital’s emergency department.

Enquiries
For further enquiries, you may call SNEC Appointment Line during office hours at (65) 6227 7266 or send us an email at appointments@snec.com.sg.


Please click on the respective links below for the respective language translations of the
Enhanced Appointment Scheduling System:

Chinese
Malay
Tamil