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Special Tribute to Ms Charity Wai

Thank You for 31 years of Service

We bade farewell to Ms Charity Wai, SNEC’s former Chief Operating Officer, who played a pivotal part in establishing SNEC as as one of the region’s leading eye centres.

A pioneer leader of SNEC, Ms Charity Wai had helmed SNEC’s Chief Operating Officer (COO) Office since 1990, the year SNEC began operations.

After more than 31 years of sterling service, Ms Wai relinquished her appointment as SNEC’s COO in April 2021. As she continues her role as Deputy Group COO (Shared Services) of SingHealth, she has taken onthe post of COO at Sengkang General Hospital (SKH) with effect from 1 June 2021.

Throughout her tenure, Ms Wai was actively involved in the strategic planning and development of SNEC’s operational and management structures, in tandem with evolving patient needs and organisational goals. In recent years, she steered SNEC and SERI towards novel innovations and digital transformation.

Her contributions over the decades ranged far and wide — these included the expansion of clinical audit to a full-fledged department; launch of the Quality Service Department; setting up of SNEC branches and affiliated centres in KK Women’s and Children’s Hospital, Changi General Hospital, SKH and Bedok; introduction of new models of care; partnership with community optometrists; establishment of the office for data analytics, and more.

We would like to express our profound gratitude to Ms Wai for the indelible mark she has left on SNEC and SERI.