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Collecting Your Medication

Please visit our pharmacy at Level 1 (beside the Information Counter) to get your prescription filled.

At the pharmacy, our staff will counsel you on the proper use of your medication, including any possible side effects and precautions to observe.

Opening Hours

​Mondays to Fridays​8.30am – 6.00pm
​Saturdays​8.30am – 12.30pm

​Eve of Christmas, New Year

and Chinese New Year

​8.30am – 12.30pm
​Sundays & Public Holidays​Closed

Modes of Collection

You may collect your medication in the following ways:

Normal Collection
Present your original prescription at the pharmacy to collect your medication. 

Medicine Delivery Service
The Medication Delivery Service delivers your medication to your doorstep for a nominal fee, saving you a trip the SNEC Pharmacy. Terms and conditions apply. Click here for more details.

What to bring for your visit to the pharmacy

Please bring the following documents on your visit to the Pharmacy:

  • Original valid prescription prescribed by a doctor from SNEC within 12 months from the date of issue.

  • NRIC or Passport and Employment Pass/Work Permit or P, Q, R Pass (if you are a foreigner)

  • Medical benefit cards (e.g. Civil Service Card, insurance cards, letter of guarantee), financial assistance memo (e.g. Public assistance cards, Medifund memo) or signed Medisave form

At the pharmacy

Please proceed to the registration counter to submit your prescription and collect a queue ticket.


At the registration counter, please provide our staff with the following information:

  • What medication and their respective quantity/duration would you like to collect

  • Any newly prescribed medicine on the prescription

  • Mode of payment (e.g. Medisave [Click here to find out more about using Medisave for outpatient consultations], financial assistance, cash/credit card). Please provide the relevant documents for verification

To help us serve you more efficiently, please provide the above information clearly to our staff.

How much medication to collect?

  • Any new medication today?

  • For safety reasons, there will be no refund and no returns of medication

How would you like to pay?

  • Medisave/Flexi-Medisave

  • Medical benefits/assistance

  • Cash, NETS or Credit Card

Upon registration, you will be issued a queue ticket. Please take a seat while you wait for your number to appear on the queue system monitor at the waiting area a. Please note that queue numbers may not be called in sequence. If you have missed your number, proceed to the missed queue counter to collect your medication.

Collection of medication

When your queue number is called, please proceed to the counter and produce your NRIC or appointment card for verification.


After collecting your medication, please proceed to the cashier counter to make payment. We accept cash, credit cards or NETS. Please check the receipts and report any inaccuracies to the counter staff immediately. If you are making payment by Medisave, kindly proceed to Outpatient Medisave Services. For more information about using Medisave for your Outpatient consultations, click here.