We all want our work and lives to be better. However, even seemingly small
improvements such as going to bed 20 minutes earlier can be
difficult. To encourage you, read how Mrs Tan initiated and managed
change in her life, in a way that is similar to the ADKAR Model of change
management widely used in the business world. Mrs Tan is a 65-year-old
retiree with Type II diabetes. She has quarterly appointments at SGH Diabetes
& Metabolism Centre (DMC) for her doctor to monitor her condition. Like most
patients of chronic diseases, she also needs a regular supply of medicines to
control her blood sugar level. 1. Awareness
During her last visit to the clinic, Mrs Tan complained to other patients
about the long queue at the pharmacy. A staff heard her woes and told Mrs Tan
she could use SGH’s Medication Delivery Service (MDS) via the Health
Buddy mobile app to beat the queue.
Once she was informed of this option, Mrs Tan wasted no time to suss out the
new service.ADKAR tip: Always keep your eyes, ears and mind open so you
can avail yourself to opportunities of change.2.
Though she did not consider herself tech-savvy, Mrs Tan wanted to make the
change The thought of being able to head home right after consultation and spend
more time on her hobby of sewing motivated her to try MDS, even though she was
unfamiliar with app-based self-help services. ADKAR tip: Provide
yourself with a clear reason for the change you want to effect. This will keep
you going when you encounter obstacles during your journey of
Mrs Tan brought home from the clinic a pamphlet about MDS. With the pamphlet,
a pen, notebook, hand phone and a mug of tea, she started her mini crash course
about the app. With the pamphlet as a step-by-step guide, using the app was not
as hard as Mrs Tan had imagined. Twenty minutes later, she received her order
confirmation via email; and three working days later, her medicine arrived at
her door. The pamphlet equipped Mrs Tan with the know-how to order
medicine via the app, helping her to be successful on her first
attempt.ADKAR tip: Do some research and learn from best practices before
diving in to increase your success rate in change management. 4.
In Mrs Tan’s case, her open-mindedness and patience enabled her to climb up
the learning curve of using a self-help app to order medicines. ADKAR
tip: Patience and resilience are important abilities in change
Mrs Tan ventured further, trying out other services on the Health Buddy app.
She successfully made an e-payment and managed to book an appointment at DMC
online. Then she sketched a small milestone table in her notebook to record her
achievements.By exploring other functions within the app, and tracking
her own progress via a milestone table, Mrs Tan sustained her switch to using
self-help apps.ADKAR tip: There is no better way to sustain a change
effort than by venturing further and recording your milestones. Looking at the
milestones achieved will enable you to appreciate the benefit and feel the sense
of reward that comes with the change. This positive reinforcement will motivate
you to stick to this new change.Just like how it helped Mrs Tan initiate
and manage her change, let the ADKAR model help you in the daunting path of
change, one step at a time. We love mail! Drop us a note at firstname.lastname@example.org to tell us
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