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IMPORTANT NOTICE: COVID-19 (CORONAVIRUS DISEASE 2019)

As we enter Phase 2 of reopening, do continue to take the necessary precautions and measures to prevent community transmission of COVID-19. Check out our COVID-19 microsite for regular updates and links to MOH and WHO’s interactive dashboards.

YOUR SAFETY IS OUR UTMOST PRIORITY

The COVID-19 pandemic in Singapore has presented a global health crisis that compels us as a public healthcare institution to band together and do our utmost to fight the virus as One SNEC-SERI.

In this unprecedented and challenging times, we want to assure you that we have taken all the necessary precautions, and will continue to maintain a high level of vigilance and social responsibility to keep our staff and patients safe.

We’re monitoring the situation closely
At SNEC and SERI, the health and wellbeing of staff, patients and visitors remain our utmost priority. To ensure everyone’s safety, we are monitoring the situation closely, and strictly adhering to the latest guidelines by the Ministry of Health and other agencies.

We’ve heightened our precautionary measures to ensure everyone’s safety
Singapore has recently moved into Phase 2 of reopening, post-circuit breaker. We have implemented the following measures to provide a safe environment for patients and visitors.

Download SafeEntry and TraceTogether
One accompanying person for each patient
Check in and out of SNEC with SafeEntry
Register and declare your health and travel history as part of contact tracing
Wear your mask at all times and observe good personal hygiene
Keep a distance of at least 1 metre between persons at all times
Sit only at designated areas. Do not eat or drink at the clinic areas
Avoid talking to other patients
Wash or sanitise your hands after touching common surfaces such as grab poles and lift buttons

Practise these new habits as we move together, towards a new normal.

25 June 2020, 4pm

SAFE MANAGEMENT MEASURES AT SNEC AND SERI

As part of our heightened surveillance and to reduce the risk of infection at SNEC and SERI, we have put in place these safe management measures:

More frequent cleaning and disinfecting at common and high-touch areas

Staff record and monitor their temperature twice daily

Staff are masked and in appropriate PPE (personal protective equipment) at all times

Staff observe strict safe distancing measures

Staff adhere to proper hand hygiene practices

Protective shields are installed on slit-lamps and other equipment across all SNEC clinics

Clinical protocols are revised to minimise patients' waiting time at clinics, without compromising quality of care

Free medication delivery to cut waiting time at the Pharmacy

25 June 2020, 4pm

SNEC ACUTE CARE CLINIC

Urgent eye care services will continue to be available at SNEC Acute Care Clinic, from Mondays to Fridays, 8.30am to 4.30pm.

Urgent Eye Care Services

Strictly for urgent eye conditions only, for example:

Sudden blurring or loss of vision
Severe eye pain or redness
Eye injury
Serious post-surgery symptoms

Cases will be triaged and non-urgent cases will be given appropriate outpatient appointments instead

Find out more here.

13 April 2020, 7pm

PHARMACY NOTICE

Free Medication Delivery Service

You order, we deliver.

To minimise the risk of community transmission, crowd control and safe distancing queues are in place within our pharmacy. As such, waiting time is expected to be longer than usual, especially with the gradual resumption of services.

We would like to encourage our patients to opt for free medication delivery service so that their time in the centre is reduced. Drop off your original prescription at the SNEC Pharmacy, and our home delivery team will be in touch with you.

You can also request for this free service online via:

SNEC website: https://www.snec.com.sg/medication-delivery
Health Buddy app: https://healthbuddy.page.link/apps
HealthHub website: https://eservices.healthhub.sg/public/medicationRefill/singhealth

25 June 2020, 7pm

TEMPORARY CLINIC CLOSURE DUE TO COVID-19

SNEC will temporary close the following clinic. The temporary closure is necessary to reallocate resources to other critical care needs deployed in response to the COVID-19 pandemic.

SNEC Eye Clinic @ Bedok
No doctor consultation and pharmacy services will be available from 13 April 2020 until further notice. Eye investigations are available by appointment only.

CHANGE APPOINTMENTS

During this period of COVID-19, if you wish to change your appointment, please visit:

Health Buddy app at: https://healthbuddy.page.link/apps
SNEC website: https://www.snec.com.sg/patient-care/e-services/Make-Change-Appointment
Or call SNEC Appointment Line at: +65 6227 7266

2 July 2020, 11am

SAFEENTRY AT SNEC

From 12 May 2020, SNEC is implementing the SafeEntry system to facilitate contact tracing, should the need ever arise.

All visitors, patients and accompanying persons visiting SNEC are required to provide key information (e.g., name, NRIC and mobile number). This will be done at the point of completing your online declaration form after temperature screening, or through scanning of a QR code displayed at SNEC’s entry/exit points. So, do bring along your NRIC or an identification card with a barcode.

Please remember to check out when you are leaving SNEC and don't forget to practise safe distancing within the Centre.

12 May 2020, 8am

VEHICLE PARKING NOTICE

Temporary Closure of Car Parks C and I (at SGH) from 4 May 2020 until further notice

For patients in wheelchairs or with special needs, please seek assistance at SNEC Staff Car Park.

Alternative parking is available at Outram Community Hospital (OCH) / SingHealth Tower and the National Heart Centre Singapore (NHCS). Please use Jalan Bukit Merah and enter via Hospital Boulevard or Hospital Drive. Click here for Car Park locations.

9 June 2020, 8pm