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REQUEST FOR MEDICAL REPORT

Our Medical Records Office (MRO) provides a one-stop service for the request of medical reports.

In SNEC, medical records are kept strictly confidential. Access to your medical records can only be released with your written consent, unless required for police investigation purposes or by Ministry of Defence.  The release of medical information is subject to approval by the Centre.

How do I request for a medical information?

To request for medical information, kindly ensure that:

  • Patient’s written consent is required for the release of medical information. Patient must be aged 21 years and above.
  • For patients below 21 years old, the consent of the patient’s parent or legal guardian is required. Please attach scanned/photocopy of patient’s birth certificate and parent’s/guardian’s NRIC (front and back view).
  • If the patient is deceased, a copy of the patient’s death certificate and other documents e.g. marriage certificate, birth certificate, letters of administration as proof of your relationship to the deceased must be submitted together with the application.
  • If the patient is mentally incapacitated, the written consent of his/her authorised representative or all his/her immediate next of kin must be obtained for the release of the medical report.

The request for medical information can be made:

1. In Person

  • Please proceed to:

         Medical Report Section (Medical Records Office)
         Singapore National Eye Centre     
         11 Third Hospital Avenue, Level 4 (Lift Lobby B)
         Singapore 168751            

  • We accept payment by cash, credit card, NETS or cheque. 
  Operating Hours   Timing 
  Monday to Friday   8.30am to 5.30pm
  Saturday    8.30am to 12.30pm
  Sunday & Public Holidays   Closed

 

2. By Email

  • Please submit email application to mro@snec.com.sg together with the completed Consent for Release of Medical Information Form and scanned copies of your NRIC (front and back view).
  • If you are below 21 years of age, please also attach scanned copies of your birth certificate and the NRIC (front and back view) of parent/guardian.
  • For insurance claim, please obtain an Insurance Claim Form from insurance advisor/company and enclose the claim form with the authorisation section fully completed and duly signed.
  • Please pay by Credit Card and complete the Mail Order Facility Form.
  •    

3. By Post

  • Please download and complete the Consent for Release of Medical Information Form. All sections in the form must be fully completed and duly signed.
  • For insurance claim, please obtain an Insurance Claim Form from insurance advisor/company and enclose the claim form with the authorisation section fully completed and duly signed.
  • Please attach a photocopy of your NRIC (front and back view) / identification documents and enclose a crossed cheque made payable to "Singapore National Eye Centre Pte Ltd". Please indicate patient’s name and NRIC No. at the back of the cheque.
  • For Credit Card payment, please complete and attach the Mail Order Facility Form.
    Send your application to:

Medical Reports Section
Medical Records Office
Singapore National Eye Centre
11 Third Hospital Avenue
Singapore 168751

How much do I need to pay and how soon can I obtain the requested medical information?

As a general guide, the charges and time frame for completion of medical reports are indicated below. The fees below do not include Laboratory charges / X-ray charges / Facility Fees.

However, we may experience a delay in processing some requests due to the following reasons:

  • The application form is incomplete and / or supporting documents required for verification are not produced.
  • Patient has multiple reports requested from several clinical departments.
  • Patient has upcoming / frequent clinic appointments.
  • Patient has been admitted to the ward.
  • Doctor is away
  Type of Medical Reports Description Fee Payable in SGD
(Includes GST)
Remarks Service Standards
(Days)
  Ordinary Medical Report   A report put up by the doctor based on patient’s medical records. It is a factual record of the patient’s eye condition and treatment / medication being received by the patient.   S$128.40       21
 
    Neuro-Ophthalmology Case   S$145.79 or S$268.25   The fee amount differs for each case. Please do not make pre-payment for this type of report.  
 
  Specialist Medical Report   A detailed medical report that usually highlights the history of medical complaint or injury. The doctor will include findings of the assessment as well as prognosis of the patient.   S$256.80       21
 
  Completion of Insurance Forms    
It is a detailed insurance claim form to be completed by the doctor. The form will provide information such as diagnosis, details of injuries and treatment given.
  S$128.40   Please attach completed and signed insurance claim form & indicate the date of surgery. Please obtain the Insurance Claim Form from your insurance agent / company.   21
 
  Completion of Permanent Disability Claim Form   A detailed insurance claim form provided by the insurance company for the doctor to assess the patient’s disability status.   S$256.80       21
 
  Copies of Lab Results/X-ray Reports   For example, blood tests results, CT scan result, MRI scan result, ECG, etc.   S$8.56       21
 
  Workmen’s
Compensation Report
  An assessment to determine work-related injuries, the degree and period of disability for Workmen’s Compensation Act. Scope of the report is as per “Medical Report on Traumatic Injuries for Workmen’s Compensation” form prescribed by the Ministry of Manpower (MOM).   S$128.40    The Medical Report on Traumatic Injuries for Workmen’s Compensation form needs to be obtained from the Ministry of Manpower. There is no self-collection for this report. MRO will mail it directly to the Ministry of Manpower.    
 
  Workmen’s Compensation Medical Board Assessment Report   A referral from the Ministry of Manpower to assess and re-determine work-related injuries, the degree and period of disability when any of the parties (insurer, employer or injured worker) object to the results of the initial workmen’s compensation assessment. Scope of the report is as per “Referral of Objection to Permanent Incapacity Under Compensation (Medical Board) Regulations 2005 – Medical Report on Traumatic Injuries for Workmen’s Compensation” form prescribed by the Ministry of Manpower.   S$357    The “Referral of Objection to Permanent Incapacity Under Compensation (Medical Board) Regulations 2005 – Medical Report on Traumatic Injuries for Workmen’s Compensation” form needs to be obtained from the Ministry of Manpower.   21
 
  Day Surgery Discharge Summary Application   Brief information of the surgery, diagnosis and procedure.   S$8.56       7

 

How will I receive the medical report / insurance form?

You can request for the medical report / insurance form to be:

Delivered by ordinary or registered mail

Mailing address to be provided in your application form. Please note the mailing charges for the different types of delivery services.          

Type of Delivery Services

Mailing Charges

 

Local Registered Mail

 

S$2.68

 

Local Courier Service

 

S$6.42

 

Overseas Registered Mail (Countries within South-East Asia)

 

S$3.21

 

Overseas Registered Mail (Rest of the World)

 

S$6.42

 

Overseas Courier Services (Countries within South-East Asia)

 

S$26.75

 

Overseas Courier Services (Rest of the World)

 

S$53.50

Self-collection

Please indicate your contact number in the application form. You will be contacted once the report is ready for collection. At the point of collection, your/patient’s original identification card will need to be produced for verification purpose.Collection by representative

Authorisation Letter with the representative's name and NRIC/Fin/Passport number as well as a copy of the patient's NRIC/Fin/Passport has to be provided if a third party is collecting the report on patient's behalf.

   

Why do I need to pay for a medical report / completion of insurance form?

The regular consultation and hospitalisation fees paid do not include cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital’s administrative costs and the doctor’s professional input. This is a standard practice across all the restructured hospitals in Singapore.

Who should I contact if I want to check on the status of the request or have further enquiries?

You may contact our Medical Records Office at:

Tel : +65 6322 8844 /+65 6322 9499
Fax : +65 6225 1530
Email : mro@snec.com.sg

 

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