AWARDS AND ACCREDITATION
JOINT COMISSION INTERNATIONAL (JCI)
Joint Commission International (JCI) accreditation is internationally recognized as a premier credential for hospitals and other medical institutions. It is an international mark and endorsement for quality patient care and safety, and organisation management. The JCI accreditation program initiated in 1999 was designed to evaluate all the functions of acute care hospitals and medical centres. SNEC was accredited in December 2009.
EXCELLENCE FOR SINGAPORE AWARD
The Excellence for Singapore Award was set up by the Singapore Totalisator Board in 1996 to recognise and honour individuals or organisations that bring credit to Singapore by being among the best in their areas of activity in Asia or in the world. SNEC has been bestowed the award since 2003.
PEOPLE DEVELOPER
People Developer is the certification for the business excellence niche standard for people. The niche standard provides organisations with a total approach to managing people and achieving high performance through its people systems. Based on the business excellence framework, it covers five categories, namely, Leadership, Planning, Information, People and Results. SNEC has been certified since 2002.
ISO 9001:2008
ISO 9001 is the globally implemented standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier─customer relationships. SNEC has held the award since 2005 and has also been accredited with ISO 9001:2008 (UKAS) since 2008.
EXCELLENCE SERVICE AWARD
The Excellent Service Award (EXSA) is a national award managed by SPRING Singapore and nine industry lead associations. This award recognises the best of the best individuals who have delivered outstanding service in their respective industries. It seeks to develop models for service staff to emulate, create service champions, and enhance professionalism in service delivery.
Organisations with EXSA staff are committed to achieving service excellence. They seek to deliver superior service through service champions in their organisations.
The award is conferred at four levels─Silver, Gold, Star & Superstar.
SNEC has held the national award since 2004.
SINGAPORE QUALITY CLASS
Singapore Quality Class (SQC) is the certification for the overall business excellence standard. Based on the internationally benchmarked business excellence framework, the SQC provides organisations with a holistic model for managing a business for excellence. It has seven categories, namely, Leadership, Planning, Information, People, Processes, Customers and Results.
Certification to SQC is determined by the organisation’s performance in the Business Excellence Assessment for Continuous Improvement (BEACON). The assessment allows an organisation to benchmark its own management systems and practices against the criteria requirements of the business excellence framework.
SNEC has held the award since 2005.
WORK-LIFE EXCELLENCE AWARD
The Work-Life Excellence Award is conferred to organisations for their excellence in Work-Life strategies. The award pays tribute to organisations that are committed to helping employees harmonise work and personal needs. SNEC has held the award since 2006.
Servi-CertTM
Servi-CertTM is a service certification system adapted from France and introduced into Singapore by the SGS International Certification Services Singapore Pte Ltd. To be accredited with ServiCert TM is an endorsement that SNEC has in place a service delivery system of international standard. This means SNEC’s patients can look forward to service of the highest and most consistent quality. Patients can be assured that their needs and safety remain at the top of SNEC’s list of priorities as we continuously improve our facilities and premises. SNEC has been certified since April 2007.
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